FAQ

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A call out fee of a R150.00 will be charged for initial installation (Excl. Subscription) to Setup the TV service (Provided you have your own Android TV Box). Subject to Johannesburg South and North regions only. additional charges will apply to area's out of the Johannesburg region.

Alternatively

There is a self service setup in which we will provide a free of charge step-by-step guide on how to set up our TV service (Provided you have your own Android TV Box).

Please note that an Android Tv Box that can be purchased from us and includes a complete setup +1 Month Subscription (plug and play).

MSTV uses Aramex as our Courier service.

We will provide you with the waybill number to track your parcel.

Your Choice of Android TV Box's, Skyworth Binge Android TV or H96 MAX (both are 4k devices).

Laptop,Android Devices.

10mbps Fiber connection (stable)/LTE connection.

Android Tv Box, Which can be purchased from us and includes a complete setup (plug and play).

To install and use MSTV, you need the following:

An Android TV box or Laptop.

A Subscription from MSTV.

Please pay attention that 1 subscription can be used on multiple devices but you can watch only on 1 device at the same time.

No, you will connect to MSTV servers via Internet and you don’t need dish and satellite equipment.

Internet TV, in simple terms, is video and audio delivered over an Internet connection. It is also known as Internet protocol television, or IPTV. You can watch Internet TV on a computer screen, a television screen (through a set-top box) or a mobile device like a cell phone or an iPad. Streaming IPTV is the new flexible way to watch live TV. Some providers also provide you with Video on Demand content to enhance your experience.

Once you’ve completed your payment kindly wait for about 1 to 2 hours for our team to verify that everything is in order. We will then email you the subscription details immediately after we complete the short verification process. If you don’t receive our email. Please check your spam or junk folders.

We support devices such as: MAG, Android Smart Phone, Android Boxes, Enigma, DreamBox, Vu+ (…), PC, VLC, Kodi/XBMC (…).

The answer is yes. This is because you have access to all types of applications from the android google Play Store. You can use applications like Gmail, FireFox, Skype, and others right off your TV.

An Android TV box is essentially a mini PC running an Android operating system. With various Android apps including XBMC.

Support

Test your internet connection speed

At busy times, some internet service providers may deliberately slow down your connection. If you’re using Wi-Fi or broadband, you need a speed of at least 10Mbps.

Check your speed using one of these websites:

(PLEASE NOTE THAT YOU MUST RUN THIS TEST IN THE BROWSER EITHER ON YOUR ANDROID TV BOX OR ON THE BROWSER ON YOUR SMART TV)

https://www.speedtest.net/

Hopefully this information will provide a solution to the problem..

A restart of your Router and Device solves 90% of Issues!

Before proceeding to troubleshoot any issues, please perform a restart on your equipment.

Power off your router, pull the plug for 1 minute and power on again. This will clear the cache from your router. Turn your TV box or Smart TV off, pull the plug for 1 minute and turn back on. This will clear out all the old cache settings from your router and device and should provide a fresh connection.

This is often the solution to a lot of problems and is essential before other troubleshooting can begin.

Reduce the number of devices in use.

Having multiple devices on your internet network can slow loading time. Are you using a game console, mobile phone, tablet, PC or Mac on the same network? Disconnecting them should help speed up your streaming.

Stop any large downloads.

If you’re playing online games, downloading or uploading large files while trying to watch a show could cause buffering.

If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.

Sometimes you may experience buffering due to low internet speed or high internet traffic.

Cause: The most common cause of buffering is the result of slow internet connection.

This may be because of low internet speed or other users hogging the bandwidth in your home.

Do you have multiple users in your home?

Disconnect them all and try again.

The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.

Resolution: Directly connect to your router using a LAN (ethernet) cable or to a powerline adaptor.

If not possible, try moving the box closer to the router. Change your WI-FI channel,To avoid interference with nearby devices.

If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

What is buffering? Why does it happen? How can I minimise it?

There are many misconceptions in the streaming world about what buffering is, what causes it, why it happens and how to help avoid it. So we wanted to write an article addressing some of the causes of buffering and how to help minimise it, Please note that we did not state ‘eliminate’ as this is impossible.

But before we get into the buffering discussion we would like to explain a little bit of how streaming actually works and explain what is happening behind the scenes when you click on something to stream.

So let’s go through what happens when you click on a link. When you click on a link in any program a script (Computer Code) connects your internet connection to the URL address of where that stream is housed. It can take a second or two for your internet and this URL address to be paired up and for data to begin to flow into your device. In most cases it takes a few seconds for the full amount of data to connect to the server. This is why many streaming services like Netflix and Hulu will start off a video in low quality. Once the full flow of data has begun they will switch to a higher resolution. This is done so that the stream will start faster and as you receive more data it will switch to high quality.

What causes buffering while streaming?

We have read some very interesting theories and ideas as to why buffering happens. Many people think that the graphics card can’t handle the stream, the processor is working too hard. As complicated as people want to make buffering issues out to be, it is actually very simple. There are really only two variables that can cause buffering while streaming.

Your Internet Speed and Your Router?

The first and usually most overlooked reason that buffering occurs is your own internet speed. Many users try to skimp out on upgrading their internet speed. If you are going to stream your video content you need fast internet. While you can get away with a 10 Mbps download for most streams, this is really the absolute minimum speed needed for a good streaming experience. When you take into account speed lost through Wi-Fi (Usually much more than you think), other devices in your home using bandwidth cause fluctuations in the internet speed.

What is the recommend internet speed for streaming? This is a personal preference but we recommend for an optimal streaming experience you should have 10 Mbps or higher.

There are also several other factors that can affect your own internet speeds. The most common negative factor is Wi-Fi. Wi-Fi is extremely convenient for connecting many devices to the internet without having to connect them with a LAN cable. With this convenience comes a downside. Wi-Fi signal fluctuates up and down very often which can lead to buffering.

We cannot stress enough on how quickly Wi-Fi signal and speeds degrade over distance and through obstacles like walls. People are under the impression that if they are getting a Wi-Fi signal to a device that the device is getting the same amount of bandwidth as they pay for.

Another huge factor regarding your internet speed depends on who is using it and what are they doing. If you have 10 Mbps down and a family member is downloading a large amount of content and another family member is playing an online game then there is a strong chance your video content is going to buffer.

So to summarise your internet speed and how it effects buffering while streaming,

Minimum of 10 Mbps Down, while the preferred speed is around 20 Mbps Down.

Connecting your unit to the internet via an Ethernet cable is ideal.

If you use Wi-Fi, ensure that the unit is close to the router (5 meters or under is ideal)

Make sure you have reset your router recently.

Keep in mind what others in your household are doing on the internet. If they are doing anything bandwidth intensive it can affect you’re streaming.

What causes buffering?.

Slow internet speeds on the users end.

Wi-Fi signal being weak and or degraded by distance or having to go through walls or other obstacles.

Other users on your internet network hogging bandwidth.

The stream sources server being overloaded with too many users.

The stream sources server having internet issues.

Your internet provider having fluctuations in their internet service.

How to minimise buffering while streaming?.

Have at least 10 Mbps actually getting to the unit.

Hardwire your unit directly to the internet via an Ethernet cable.

Reset your router once a week.

Pause a stream for a minute or two to allow it to build up some data.

Please check whether your account is used on other devices.

Please note that 1 subscription can only be used on 1 device at the same time, otherwise your account would be banned soon because of automatic security defense.

*If you abuse our service with using multiple devices for 1 subscription we will permanently ban your subscription.